Maintenance & Fault Clearance
for your Infrastructure
We support you in guaranteeing frictionless operations at all of your locations.
Minimize downtime everywhere
We organize professional, periodic maintenance of your nationwide IT systems to ensure smooth workflows at all of your places of business. And if a system does fail, our network of more than 300 specialists is close by to guarantee quick and reliable fault clearance – if necessary, on the same day the issue is reported.
WeiterlesenSame Day Logistics
It’s not just our technicians that are available everywhere in Germany—we run storage facilities at strategic locations, so your critical components are available at short notice wherever they might be needed. That way, our technicians have everything they need when attending any of your locations the same day an issue is reported.
Transparency and Documentation
All maintenance and fault-clearing procedures are always visible to you and are clearly documented. You find all the relevant information in a clear and easy to understand format in our browser-based workflow management tool Cervis insight.
Networked Learning
If one specialist at one location solves a tricky issue, the solution is instantly available to specialists at all other locations. This is possible thanks to the documentation of all the work in our Cervis app and an AI-based algorithm that determines what information is relevant to what technician at what point in time. This allows best practices to quickly spread through our network, so our technicians get to know your individual challenges faster.
Precise Processes and Compliance
We are the perfect partner for ensuring compliance with all rules and regulations regarding maintenance at all of your places of business. Digital checklists allow you to direct what needs to be checked on-site and when. All work is documented in a DSGVO-compliant cloud system that is hosted in Germany.
„All of my sales people know who is synonymous with nationwide, reliable IT-services: Cervis.“
Karl Heinz John, Telekom
„Cervis has successfully completed a large number of service tasks in a very short period of time. Their dynamic team is characterized by exceptional commitment and flexibility. We were impressed by the quality of their services and their responsiveness. We value the reliable partnership and look forward to continuing our successful partnership.“
Moritz Hubel, Enpal, Director Venture Development
„Cervis visited 95% of our branches within three weeks and correctly implemented all changes in 91% of them. Cervis Insight allowed us to manage the implementation in every single branch. This was a well-structured process that allowed us to intervene in real time, whenever needed. I don’t think anyone can compete with Cervis!“
Sascha Detke, Nordsee, CIO
„Friday, 4 pm: The pumps at 120 petrol stations all over Germany shut down. Some error in a software update. Monday morning: Cervis has already fixed 106 of the 120 stations. Without any warning. Over the weekend. I wouldn’t have thought that any company was able to achieve that level of performance. Now I know: Cervis is!“
Friedhelm Burgdorf, Senior Project Manager, Signalhorn
„Transparent, highly fexible, and always win-win-driven. Cervis is an essential partner for digitizing Germany.“
Jasmina Corbo, Telekom
„Cervis Insight offers us precise information about what is happening on-site. And we can trust Cervis technicians to be on time. Transparency, reliability, know-how – Cervis offers an attractive and complete package.“
Martin Pohl, 1&1, Process Manager
„Cervis installed new switches and two access points at 1,500 petrol stations – and provided the logistics at every location. The result: everything done perfectly. Project management, technicians, communications, processes, fairness, pricing. Cervis has convinced us in every aspect!“
Friedhelm Burgdorf, Senior Project Manager, Signalhorn
„Cervis is complementing our own teams of technicians all over Germany, often with just a day’s notice. This allows us to handle spikes in demand or avoid downtime, such as when a technician cannot show up for work at a construction site. And to top it off, Cervis is brilliant at project management – what else could you ask for?“
Angela Knop, Protection One
